Customer Service Manager

Key Responsibilities:

• Greet clients and provide excellent customer service both in-person and over phone/email.
• Manage membership inquiries, bookings, cancellations, and class schedules.
• Maintain accurate client records and handle payment transactions.
• Respond promptly and professionally to client feedback, concerns, or complaints.
• Support marketing initiatives and promotions, including social media engagement.
• Assist with studio operations, including inventory management and administrative tasks.
• Supervise and train junior staff (if applicable, for Manager-level role).
• Collaborate with instructors to ensure a seamless customer experience.

Requirements:

• Minimum 2 years of experience in customer service, preferably in fitness, wellness, or hospitality industry.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office and/or scheduling software; experience with Mindbody or similar platforms is a plus.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness, wellness, and promoting a healthy lifestyle.
• For Manager-level applicants: prior experience supervising a team is preferred.

What We Offer:

• Competitive salary and performance incentives.
• Staff wellness perks and discounts on classes.
• Friendly and supportive team environment.
• Opportunities for professional growth in the wellness industry.