Customer Service Executive

Job Description

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive experience across all commucations channels.

Responsibilities :

·   Respond to customer queries via phone, email, chat, or in person

·   Resolve customer complaints promptly and professionally

·   Maintain accurate records of customer interactions

·   Follow up with customers to ensure issue resolution

. Coordinate with internal teams to address customer needs

·   Meet or exceed customer satisfaction and performance targets

Requirements :

·   Excellent communication skills (verbal and written)

·   Strong problem-solving and interpersonal abilities

·   Customer-focused attitude with a professional approach

·   Ability to multitask and work under pressure

·   Basic computer skills

·   Minimum qualification : Diploma/High School/Graduate, preferably fluent in Japanese and Good command in
English Preferred (spoken + written)

·   Prior experience in customer service or call center roles

·   Ability to work in shifts (if applicable)