CRM & Marketing Executive #JTL

CRM & Customer Experience

• Support planning and execution of CRM initiatives to improve customer engagement and satisfaction.
• Manage Customer Feedback Management (CFM) processes: acknowledge cases promptly, coordinate follow-up with stakeholders, and ensure timely case closure.
• Handle customer complaints, low survey scores, and escalated cases professionally and according to SOP.

Ownership Benefits Program

• Administer and lead ownership benefits programs, ensuring timely submission of signups to partners (CPO, Pan Pac).
• Explore new partnership opportunities to enhance program offerings.

CRM Activity Management

• Execute CRM activities for multiple brands in alignment with requirements across sales and aftersales.
• Serve as the guardian of the CRM Salesforce system, ensuring data integrity and generating business intelligence.

Data & Analytics

• Maintain customer database accuracy, ensuring compliance with PDPA.
• Create weekly and monthly reports to analyze service levels, NPS performance, customer feedback trends, and business funnel performance.

Process & Systems

• Work closely with Business Process Owners to optimize workflows, technology, and customer‑centric processes.
• Review and improve customer-related processes using CRM and IT tools.

Requirements:

• Minimum Diploma in Business, Marketing, or equivalent fields.
• 1 to 3 years of customer‑facing experience, preferably in CRM, customer service, or automotive-related roles.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No: 99C4599