Credit Counsellor

Make a Real Impact – Help People Regain Financial Stability

Join our team as a Credit Counsellor, where you’ll provide professional debt advice and support distressed borrowers.

What You’ll Do

• Review and prepare borrower cases before counselling sessions.
• Conduct face-to-face or phone counselling sessions to understand borrowers’ financial situations.
• Assess and explore debt solution options, offering clear and unbiased advice.
• Help borrowers understand their financial position and guide them toward appropriate repayment plans, if applicable.
• Maintain accurate and updated case records in the system.
• Perform other ad-hoc duties as reasonably assigned, to support business needs.

What We’re Looking For

• Incumbent must hold valid Singapore Residency to be considered
• Diploma/Degree in Finance, Business, Social Work, or related field.
• Strong communication and interpersonal skills.
• Ability to analyse financial data and develop practical repayment plans.
• Prior experience in counselling, financial advisory, or customer service is desirable.
• Empathy and professionalism in handling sensitive situations.
• Client-centric focus
•  Proficiency in MS Office and case management systems.

Why Join Us?

• Meaningful work that changes lives.
• Comprehensive training and ongoing support.
• Collaborative team environment with growth opportunities.