Contract Senior Customer Service Executive - Financial Institution (up to $5,500) #BEL

We are hiring under Recruit Express headcount.

Jobs Responsibilities

• Draft clear, empathetic, and professional apology letters that align with company values and service standards

• Manage and support the timely resolution of customer complaints and feedback, ensuring effective outcomes

• Collaborate with internal stakeholders including Claims, Telemarketing, Customer Service, and Operations teams to enhance customer satisfaction

• Support service excellence initiatives by identifying process gaps and contributing to customer journey improvements

• Analyse customer feedback trends to identify recurring issues and recommend practical solutions

• Prepare regular reports on customer service performance, insights, and improvement initiatives

Job Requirements

• Min. 3-4 years of customer service experience

Application Procedures

Interested candidates, please email your resume to:

Attention: Elena Li Jiaxin (Outsourcing Team)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.