Contract Associate Customer Service #JRL

- Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate

and prompt manner

- Resolve customers’ / financial representatives’ complaints and problems at first touchpoint

resolution with good closure

- Update complete and accurate information on customer interaction in the Customer Relationship

Management (CRM) system

- Ensure effective and timely follow-up as promised to customers / financial representatives

- Assess appeals and put up recommendation to Managers/Head/HOD

- Perform additional or overtime duties during operational exigencies when required

- Assist with ad-hoc initiatives/projects when delegated by management

Interested candidates please send in your resume to:

Rianne Lim Hui Xuan

Outsourcing Team

email to: [email protected]

EA License No. 99C4599