Concierge Service Leader (Hotel)
JEN SINGAPORE TANGLIN BY SHANGRI-LA
Posted: March 05, 2026
Job Description
As a Front Office Concierge Leader, we rely on you to
Provide a personalized guest service
Create a memorable experience for the guests
Engage with guests and enhance the service based on their feedback
Assist with any issues or problems
Proactively reach out to guest on collection of storage items
Drive guest experience, and encourage guests on dropping guest surveys
Drive digital maps utilisation, and champion environmental initiatives within the Concierge team
Assist in clearing reception queues build up through rendering assistance and initiating engagement with guests
Manage concierge storage spaces and proactively clear long term storage in compliance with procedures
Review monthly transport invoices for billing
We are looking for someone who:
Takes pride in being a hotelier
Loves interacting with guests and customers
Is a self-starter and a team player
Loves being creative with an eye for detail
Enjoys crafting best-fit solutions for the guests
Has no fear of new challenge
Able to work on rotating shifts, including weekends and Public Holidays
How to Apply
Please visit the store in person to apply for this position or contact the mall management for more information.
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