Concierge Service Leader (Hotel)

As a Front Office Concierge Leader, we rely on you to

• Provide a personalized guest service

• Create a memorable experience for the guests

• Engage with guests and enhance the service based on their feedback

• Assist with any issues or problems

• Proactively reach out to guest on collection of storage items

• Drive guest experience, and encourage guests on dropping guest surveys

• Drive digital maps utilisation, and champion environmental initiatives within the Concierge team

• Assist in clearing reception queues build up through rendering assistance and initiating engagement with guests

• Manage concierge storage spaces and proactively clear long term storage in compliance with procedures

• Review monthly transport invoices for billing
  

We are looking for someone who:

• Takes pride in being a hotelier

• Loves interacting with guests and customers

• Is a self-starter and a team player

• Loves being creative with an eye for detail

• Enjoys crafting best-fit solutions for the guests

• Has no fear of new challenge

• Able to work on rotating shifts, including weekends and Public Holidays