Concierge Officer

Job Responsibilities

• Manage day to day operations at the concierge counters and the Paragon Club lounge
• Support the Marketing Communications team with various programmes, events and activities
• Handle all customer service and requests effectively and efficiently
• Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems
• Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion
• To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings
• Maintain an up-to-date knowledge of the mall's activities and related events or information
• Uphold service standards and brand values in every interaction

Competencies

• Possesses minimally a GCE “O” Level certificate.
• 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred
• Able to handle Mandarin speaking customers
• Team player
• Excellent communication skills, including strong command of English (both written and spoken).
• Excellent interpersonal skills with high grooming standards.
• Highly motivated and possess good initiative.
• Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
• Able to perform shifts and work on weekends and/or public holidays