Concierge

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Provides service for guests when arriving and departing from the hotel and to give guests information and directions in a prompt and professional manner.

Tasks/Responsibilities:

• Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
• Handles all guests’ queries or requests in a polite and efficient manner.
• Handles all movement of luggage (temporary, long term storage, lost baggage).
• Provides a high standard of service within the department and a high level of product knowledge of the hotel and the local area.
• Knows about all events and activities accruing in and out of the hotel.
• Provides door service, entrance to hotel and driveway, to ensure a smooth traffic flow.
• Complies with all Front Office systems and procedures and with all company policies.
• Organizes a prompt TAXI service and assist in airport transferring.
• Be familiar with the emergency procedure of the hotel and be able to handle any emergency according to the procedures.
• Identifies and solves problems in a professional manner.
• Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
• Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
• Assist Front Office in any tasks when needed.
• Exceed guests’ expectations in any task provided.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Requirements

• Minimum of 1 years in Front Office or Concierge experience in a similar capacity preferably in a luxury hotel environment.
• Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
• Possess professional disposition with good communication and interpersonal skills