Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

Job Description:

• Clinic Assistant / Patient Service Associate - Surgical Specialist Clinic

We are looking for a team player with a passion in healthcare to provide a quality patient experience and support with our team.

Responsibilities:

• Provide excellent front-line customer service to our patients and meticulous administrative support in our surgical specialist clinics.
• Provide assistance to doctors and patients in the clinic and consultation rooms (e.g. chaperone during consultation, organize and provide instructions to patients for investigations or procedures).
• Responsible for registration, payment collection, appointment scheduling, financial counselling on procedures and services, trigger/process insurance claims.
• Booking keeping of clinic accounts, handle billing & claims, maintaining accurate financial records as well as other administrative duties.

Requirements:

• A customer-oriented team player with good interpersonal skills and a strong passion to serve in healthcare.
• Polytechnic Diploma or Higher.
• Possess good computer skills, good customer service skills and good telephone etiquette.
• Ability to work in a fast paced environment.
• Relevant work experience in healthcare, insurance or service industries will be advantageous.
• Only shortlisted candidates will be notified.