Client Service Coordinator

About Us
Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products. 

MVH Asia seeks a service oriented and client focused coordinator to join its client service team.

The Role
The Client Service Coordinator (CSC) drives the flow of clients and pets through the clinic, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures clear communication with associates and clients, coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Responsibilities

• Support Client Service Manager with day to day client service duties. 
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  
• Actively route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.  
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. 
• Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. 
• Other duties as assigned. 

Requirements

• Diploma holder or equivalent professional qualification.
• Hands-on / relevant working experience in a client facing service-related environment. 
• Independent, self-motivated, capable to meet tight timeline. 
• Attention to details and accuracy with strong sense of urgency.  
• Ability to handle multi-tasks and respond effectively to ad-hoc requests. 
• Good stakeholder management skills and strong interpersonal and communication skills. 
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Interest and love of animals is beneficial.