Call Centre Officer (Shifts) #ESY

Job scope:
• Answering incoming calls from both internal and external customers

• Log, dispatch and close callback tickets in SAP

• Update all tickets status in excel for record keeping

• Manage follow-up cases and liaise with respective Engineer on assignment of technician for mantrap

• Analyze triggered ticket in SAP and determine whether to dispatch technician or cancel ticket

• Update of technician roster (rotate among the team)

• Generating stop-lift reports (rotate among the team)

• Ad-hoc duties as assigned by supervisor / manager