Call Centre Manager (Live Chat) #HMS

up to 5800
Ubi

Lead the strategic design and operationalisation of the live chat service channel integrating WhatsApp with human agent support
Conduct comprehensive analysis of current customer service enquiry management operations and identify improvement opportunities
Design enhanced service delivery models, establish operational frameworks and requirements, and define performance indicators
Develop user stories, reporting requirements, and knowledge management resources to support live chat operation
Conduct User Acceptance Testing and manage live chat sessions to build operational competencies
Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model
Personally manage LiveChat sessions to maintain service quality and identify improvement opportunities

Interested candidates, do submit your resume to: [email protected] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820