Call Centre Associate

Occupation

CUSTOMER CALL CENTRE OFFICER

Job Responsibilities:

• Respond promptly and professionally to customer enquiries via phone, email, and online messaging platforms.
• Answer any incoming calls, respond to customer’s emails not withstanding other avenues of communication.
• Assist with appointment bookings for regular health screenings and vaccinations.
• Deliver high-quality customer service by addressing both internal and external stakeholders' enquiries and feedback in a timely manner.
• Ensure strict adherence to PDPA guidelines and maintain patient confidentiality at all times.
• Provide accurate information on available medical services, packages, and promotions.
• Support additional duties as assigned to meet operational needs.
• Provide advice on insurance claims and processes (if any)
• Ensure high standards of Service Quality to internal and external stakeholders.
• Any other adhoc duties assigned when appropriate.

Job Requirements:

• Minimum GCE 'N' or 'O' Level qualification.
• Excellent customer service and communication skills.
• Ability to manage enquiries in a courteous and professional manner.
• Enjoys working in a collaborative team environment.
• Strong time management skills to ensure quick and efficient responses to customer queries.
• Willingness to learn and grow within the healthcare sector.
• Previous experience in a call centre or healthcare-related role is an advantage.