Branch Banking Officer

Contractor Physical Work Location:

Treasures Ctr - Ngee Ann

1. Job Purpose

To deliver outstanding and professional service to Wealth segment customers who visit Centres (Treasures MBFC, Treasures Ngee Ann City, Treasures Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.

• Collaborates with team members and working partners for problem resolution.

• Able to work on Saturday's.

*Staff will be assigned to a main centre but subject to relief other Treasures Centre when required.

Additional skills fields:-

We're looking for friendly contract staff to join our team! If you're great with technology, keen to learn new things, and love helping people with a smile, this could be for you. We'd really like it if you have some experience talking to customers. You'll also need to be comfortable using Excel."

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463