Bell Captain

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

Provide care and attention to our guests, and ensure that processes are in line with COMO Hotels and Resorts and Leading Quality Assurance requirements.

Tasks/Responsibilities:   

• Lead Bellman team to attend to guest requests.
• Welcome guests professionally and demonstrate a warm, confident and genuine first impression.
• Show guests to room and assist them with their luggage while giving guest information about the hotel, its features as well as general information about the local area per Leading Quality Assurance standards.
• Responsible for carrying the guest's luggage to and from the guest rooms, and ensure that the guest is properly settled in a room with nothing left behind.    
• Maintain the designated stations in the lobby as per company standards and check every 30 minutes or when necessary.
• Open doors for guests per hotel’s etiquette.
• Maintain the cleanliness of the bell stand, lobby and baggage room.
• Deliver messages and valet to guest rooms.
• Promote and inform guests of hotel facilities.
• Ensure impeccable grooming standards.
• Ensure all related Leading Quality Assurance guidelines are met, if not exceed at all times.
• Assist Front Office in any tasks when needed.
• Exceed guests’ expectations in any task provided.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Extra Duties

From time to time you may be asked to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.