Beauty Manager

A Beauty Manager oversees daily operations, staff, and customer experience to ensure the salon runs smoothly and professionally.

💅 Staff Management (Nail & Brow Specialists)

• Supervise nail technicians and eyebrow specialists (e.g. threading, shaping, tinting)
• Schedule shifts and manage staff attendance
• Train staff on new techniques (e.g. gel nails, acrylics, brow lamination)
• Ensure hygiene standards and proper tool sterilisation
• Monitor staff performance and provide feedback

🧴 Service Quality Control

• Ensure all nail services (manicure, pedicure, extensions) meet high standards
• Check eyebrow services (shaping, tinting, embroidery) for precision and safety
• Maintain consistency in service delivery
• Handle customer complaints and resolve issues professionally

📅 Appointment & Operations Management

• Manage booking systems and customer appointments
• Ensure smooth daily operations and minimal waiting time
• Maintain inventory (nail polish, gels, wax, threading materials, etc.)
• Order supplies when stock is low

💰 Sales & Business Performance

• Track daily sales and service revenue
• Promote packages (e.g. manicure + brow shaping deals)
• Upsell products like nail care kits or brow serums
• Set sales targets for staff

📣 Marketing & Customer Relations

• Manage social media promotions (before/after photos, deals)
• Build customer loyalty and retention
• Respond to customer enquiries and feedback
• Create promotions for holidays or special events

🧼 Hygiene & Safety

• Ensure strict cleanliness (especially important for tools and skin contact services)
• Follow health regulations to prevent infections
• Train staff on safety procedures

📊 Administrative Duties

• Keep records of appointments, sales, and customer preferences
• Handle staff payroll or commissions
• Prepare reports for business performance

✨ Key Skills Needed

• Leadership & communication
• Knowledge of nail and brow treatments
• Customer service skills
• Time management
• Basic business and marketing knowledge