Assistant Store Manager

Work Timing: 10am -7pm / 11am - 8pm / 12pm - 9pm
Work Location: ION Orchard

Benefits & Perks:

• Competitive salary with commission. (Salary stated is basic, before commissions.)

• Professional development opportunities and training programs.

• A collaborative and dynamic work environment in a vibrant retail setting located in the heart of the city.

• Build meaningful connections with high net-worth clients and develop your confidence in engaging luxury clientele.

• Get firsthand access to the latest product launches, limited edition collections, and trending lines in the luxury market.

• Gain insights into the evolving luxury retail landscape.

Responsibilities:

• Support the Store Manager in developing and executing plans to achieve brand, sales, and service goals.

• Assist in monitoring and evaluating the store's financial performance and collaborate with management to achieve budgetary goals.

• Support customer relationship-building and satisfaction, oversee merchandising and visual standards, implement service recovery strategies, and ensure smooth daily retail operations.

• Supervise, train, and support the development of team members in areas such as customer service, sales, and visual merchandising.

• Help manage inventory levels, stocking, and purchasing plans to support efficient store operations and sales targets.

• Monitor and control all operational cost to support store profitability.

• Work closely with the back-of-house team, including Marketing, to ensure cohesive store operations and successful campaigns.

• Support research and development of market opportunities, including tracking market trends and identifying growth areas.

• Maintain a clean, organized, and welcoming store for customers.

• Assist in the hiring and training of staff to maintain a skilled team and deliver outstanding customer service.

• Candidates with B2B sales experience and hands-on quotation management skills will be strongly preferred.

Requirements:

• Diploma in Business Management or degree in any field.

• 2–4 years of retail experience, with at least 1 year in a supervisory or assistant managerial role, ideally within furniture or home decor.

• Experienced in supporting sales targets and strategic planning, with expertise in both B2B and B2C environments.

• Strong customer-focused approach, with great interpersonal skills.

• An engaging and motivational team builder.

• Sound knowledge of retail management practices and procedures.