Assistant Learning & Development Manager

voco Orchard Singapore provide guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day
voco Orchard Singapore is seeking a dynamic and passionate Assistant Learning & Development Manager to be part of the team! As Assistant Learning & Development Manager, you work with each department to create and promote a learning culture and to work closely with the respective department educator to enhance associate competencies, growth and development. He/she is to source, conduct and evaluate learning and development programs, manage the departmental training programme and conduct audit checks to assess the effectiveness of the training programmes.

People

• Conduct and facilitate all training programs within the Hotel
• Assist the department trainer to develop skills learning and training program for their department
• Develop and deliver corporate mandatory programs within the hotel
• To prepare and deliver the annual Learning and Development plan for all departments and overall hotel
• To monitor the delivery, evaluation and suitability of in-house training programs and make recommendations for improvement if necessary
• To ensure active implementation and adherence to corporate initiatves and policies, Corporate Branding and Brand Standards for the Hotel
• To work with external training providers to develop suitable courses for our host
• To implement and review hotel learning and development policies, service standards etc.
• To collaborate with schools to ensure student work-experience placements, internship and management trainees receive quality education and training
• Organize the regular L&D meetings within the departmental trainer network to foster sharing of best practices
• Communicate regularly with department trainer to keep abreast of training quality and delivery
• Coordinate employee communication and feedback through various avenues, including Town Hall, social media groups etc.
• Build and maintains great relations with our hosts from all levels and with external partners.

Financial

• Manage and monitors an annual training budget
• Work together with the rest of the HR department to manage the budget payroll with respect to trainees and interns
• To track training funding and grants as approved by WDA or any government agencies

Guest Experience

• Develop creative ways to inspire and motivate hosts to provide guests with a unique experience
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
• Ensure compliance with relevant employment laws,  policies and procedures
• Conduct annual HR compliance/standards self-audit
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What We Need From You

• 3 years’ related experience in Learning & Development, or an equivalent combination of education and experience
• Candidates with strong experience with learning & development within the hotel industry will be considered for the managerial position.
• Tertiary education with ACTA / ACLP / DDDLP certified preferred
• Effective communicator with the eye for details
• Ability to thrive in ambiguity and a team player
• Ability to engage the audience when conducting/facilitating training programs
• Must speak fluent English. Ability to speak another language is an advantage.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.