Assistant Branch Manager

About Us

Shugar Prestige is a premium beauty and nail salon located in the heart of Orchard Road. We are dedicated to delivering exceptional customer service, professional beauty treatments, and a luxurious experience for our clients.

Job Overview

We are seeking a proactive and customer-oriented Assistant Branch Manager to support daily operations, ensure service quality, and lead our team to achieve business targets. The ideal candidate will have a passion for the beauty and nail industry, strong people management skills, and the ability to create a welcoming environment for both customers and staff.

Key Responsibilities

Assist the Branch Manager in overseeing daily salon operations

Supervise and motivate staff to achieve service and sales goals

Manage appointment schedules and ensure smooth workflow

Handle customer feedback and resolve service issues promptly

Monitor inventory levels and coordinate product orders

Maintain cleanliness, hygiene, and service standards in line with company policies

Assist in staff training and performance evaluations

Support marketing and promotional activities to drive customer engagement

Requirements

Minimum 2 years of experience in beauty, nail, or retail management

Strong leadership and team management skills

Excellent customer service and communication abilities

Ability to work retail hours, weekends, and public holidays

Good organisational skills and attention to detail

Proficiency in Microsoft Office and basic POS systems

Experience in beauty/nail services is an advantage

What We Offer

Competitive salary with performance incentives

Staff discounts on beauty and nail services

Career growth opportunities within a premium salon brand

Supportive and dynamic work environment