Appointments Executive

This position is for our new clinic in Jurong.

Job Description – Appointments Executive

• Manage and coordinate appointment scheduling for clients, patients, or stakeholders

• Handle incoming calls, emails, and online requests related to bookings

• Update and maintain the appointment system/database accurately

• Confirm, reschedule, or cancel appointments as required

• Send reminders to clients/staff (via calls, SMS, email, or system)

• Liaise with internal departments to align schedules and resources

• Track attendance, no-shows, and follow-up actions

• Provide front-line customer service, addressing inquiries professionally

• Generate daily/weekly appointment and booking reports

• Support process improvements to enhance efficiency in scheduling