Administrative and Case Management Assistant (1 year contract/ Up to $2.7k)

Job Summary

Adecco is recruiting an Administrative and Case Management Assistant to manage enquiries, support case administration, and maintain accurate documentation and reporting.

Responsibilities

• Respond to enquiries from employers and workers via calls and emails, documenting interactions and directing cases according to internal procedures
• Review and route cases to appropriate teams, ensuring clear case ownership and proper documentation throughout follow-up
• Collect and compile statistics for case tracking to support internal reporting and monitor service performance
• Manage returned mails by identifying reasons for return and initiating appropriate follow-up actions
• Update migrant workers medical results and related enquiries accurately following established procedures
• Perform data-entry tasks, generate standard outcome letters, and issue case outcomes to customers to support case administration

Summer Phua Mei Xuan|Personnel Registration No: R1110984|EA License No.91C2918