Admin and HR Manager

Company Name: The OTHR Hotel, a new boutique capsule hotel.
Location: Orchard Road
Monthly Salary: $4,200.00
Job Title: Admin and HR Manager
Full time

Key Responsibilities
Guest Experience Service Leadership:
- Serve as the ultimate ambassador of our hotel's brand and service philosophy on the floor.
- Oversee all front-facing departments: Front office, Housekeeping, Maintenance and Food & Beverage,
ensuring a unified and exceptional guest journey.
- Proactively resolve guest concerns and opportunities, turning challenges into moments of loyalty.
- Implement and refine service standards, SOPs, and training programs to ensure consistency and excellence.
- Analyse guest feedback (reviews, surveys) and translate insights into actionable operational improvements

Daily Operations & Team Management:
- Manage the daily operational rhythm, including staff scheduling, shift briefings, and inter-departmental communication.
- Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure impeccable cleanliness, maintenance, and brand standards.
- Lead, coach, and mentor department supervisors and team members, fostering a culture of accountability, professionalism, and warmth.
- Handle staffing needs in collaboration with HR/Admin, including recruitment support, training, and performance management for operational roles.
- Manage operational budgets, control department costs (labour, supplies), and optimise efficiency without compromising quality.

Property & Revenue Management:
- Oversees preventative maintenance programs and coordinate with contractors for repairs.
- Manage inventory of front office and housekeeping supplies.
- Collaborate with the owner on revenue management strategies, including rate management, upselling initiatives, and occupancy optimisation.

Qualifications & Experience:
- Diploma in Business Administration, Hospitality, Human Resources, or related field preferred.
- Minimum of 3 years of experience in an administrative/office management role with significant HR responsibilities. Hospitality experience is highly preferred.
- Solid understanding of core HR functions, payroll basics, and employment law compliance.
- Familiarity with hotel Property management Systems (PMS) and operational software is a strong plus.
- Outstanding organisational, time-management, and interpersonal skills.

What We Offer:
- A competitive salary and comprehensive benefits package.
- The opportunity to shape the culture and operations of a distinctive boutique hotel.
- A collaborative, supportive, and creative work environment.
- Professional development opportunities.