1 year call centre Team Lead (Greenwich) #EAT
RECRUIT EXPRESS PTE LTD
Posted: January 22, 2026
Job Description
Responsibilities: Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
- Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & planning Team.
- Troubleshoot operational problems, document cleared responses and maintain a knowledge base for future reference.
- Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives. Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
- Maintain accurate and up-to-date records of operations activities and provide administrative support to the team
- Communicate and coordinate with internal and external stakeholders to address operational challenges.
- Assist in preparing reports and metrics for internal reviews and meetings.
Requirements:
- Min Diploma and above with supervisor experience in call centre environment
For interested candidates, please send your updated resume:
Email: [email protected]
Telegram: @Angie_TL
Whatsapp: +65 96272860
Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599
How to Apply
Please visit the store in person to apply for this position or contact the mall management for more information.
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